Cancellation Return & Refund Policy

United Hormone endeavours to provide accurate information and satisfactory service for the products we sell.

Given the regulatory, safety and handling requirements for products, returns, cancellations and refunds are subject to the following conditions and applicable law.

1. Order Cancellation

It is recommended that you notify us of cancellation requests as soon as possible after you place an order.

Your order may be cancellable or non-cancellable depending on how far through the processing, packing or dispatch stage it is.

If your order is cancellable, a refund will be issued to you in the original payment method or another legal method.

2. Returns

Before you can return any product to United Hormone, you will need to contact us to notify us of your request.

Unauthorized returns may not be accepted.

A return may only be authorised where required by applicable law or if United Hormone has approved the return request.

3. Damaged or Incorrect Products

If you have received an incorrect or damaged product, please let us know as soon as possible with photographs and any other relevant order details.

Once you have contacted us, United Hormone will review your request and respond with an appropriate solution (if applicable), including but not limited to replacement, refund or other resolution.

4. Opened or Used Products

For health, safety, authenticity and regulatory reasons, opened or used products may not be returned, refunded or exchanged, unless required by applicable law.

5. Refunds

Approved refunds for your order will generally be processed in the original payment method.

Depending on the payment method or financial institution, it may take some time for the refunded amount to appear in your account.

6. Non-Refundable Situations

Under applicable law, refunds may not be available for the following situations:

• Customer’s change of mind after dispatch
• Incorrect address provided by the customer
• Customer’s refusal to accept delivery
• Products damaged after delivery due to the customer’s actions
• Used or opened products
• Unauthorised returns

7. Regulatory or Customs Issues

If your order cannot be delivered because the product is restricted, prohibited or otherwise subject to regulatory action in the destination country or region of your shipment, the availability of a refund will depend on the situation and applicable law.

8. How To Request a Refund

Email: contact@unitedhormone.com

Include the following information:

• Your full name
• Your order number
• The date of purchase
• The product name
• The reason for your request
• Photographs or videos (if applicable)

9. Consumer Rights

This Policy is not intended to restrict or amend any mandatory rights or remedies that may be provided to consumers under applicable law.